HOW DO PREORDERS WORK?
It is the customers responsibility to read the below information carefully before placing an order for a preordered item.
At the time you place your order, you will be required to pay the full amount of the order to secure your preorder.
If you order multiple preorder items or if you combine in stock items with preorder items we will ship your order once the preorder item or items arrive. If you would like for the in stock items to be shipped separately from the preorder item you will be charged twice for shipping or we can ship all items together once the preorder(s) arrive in store. We highly recommend placing two separate orders if you would prefer earlier shipment of in stock items.
Once your order has been placed you will receive your order confirmation via email. Please also ensure to check your junk mail in case your order confirmation has gone there.
Once the product is available and your order has been dispatched you will receive an email with your tracking information. Please also ensure to check your junk mail in case your shipping details have gone there.
If for some reason we cannot fill your order due to an inventory or manufacturing error, we will contact you immediately with a resolution.
Should you need to return or exchange any preordered items standard return policies apply.
WHY IS MY PREORDER DELAYED?
Production delays: We work with multiple manufacturers to produce our products. These factories may experience unforeseen circumstances which could cause a change in our production timeline. These circumstances include but are not limited to supply shortages or events which negatively impact factory staffing (i.e extreme weather or pandemic).
Shipping and customs delays: Weather or unpredictable events such as Covid-19 can cause shipping delays. Customs delays can sometimes prevent shipments arriving to our warehouse on schedule. These types of events can also affect shipments from our warehouse to our customers.
Please kindly note that we have no control over when a preordered item arrives, but instead offer estimates. We genuinely try our best endeavors to deliver on time or early, however variables such as the above can cause delays.